Of course, getting the ISDN lines installed and bonded was a challenge in and of itself. (More details on the method can be read on Wikipedia.) These systems used a “least common denominator” method, so H.320 calls across brands “worked” but calls within one brand were superior. The standard was called H.320 and was created by the ITU-T around 1990. The first commercial video conferencing devices (Picture-Tel, Vtel, a few others) operated over ISDN lines. Thinking specifically about video interoperability, we asked David Danto, Director of UC Strategy and Research at Poly, to comment on the first instances of video interoperability he could recall.Īfter replying with “Wow-that’s an interesting question”, David has authored this section. No case is as obvious as video interoperability. And a long way from what is available today.įrom needing interoperability for products to function, we fast forward to today’s world where interoperability is merely a desirable. This, of course, is the most basic level of communications interoperability. We wouldn’t have the phone network or the internet if it wasn’t for interoperability.” If you look at telecommunications as a whole, it’s been foundational. Interoperability is an enabler of ecosystems and how important it is depends on the market landscape. The ecosystem shifted and now the client and the server are defined by the same people. Without standards, you can have greater innovation as you don’t need to go to a standards body to agree on a new feature. Over time, we started to see that diminish. For that ecosystem to work, you needed standards for every feature and function. One vendor made the phone, another made the software, and a third would buy those and sell the service behind them. “In the beginning, you couldn’t have products without interoperability. As SIP technology became recognized as a communications protocol, Jonathan was to have no idea of the significance of his work on future communications. Over 20 years ago, Jonathan Rosenberg, CTO and Head of AI at Five9 (previously held senior roles at Lucent Technologies, Cisco, and Microsoft) published the first core document for SIP, RFC 2543.
Industry-wide acceptance of multivendor environments.The evolution of collaboration apps and business reliance.Attempts to mediate the multiple messaging apps issue.
The first instances of interoperability in business communications.In this post, we look at the origins of interoperability in enterprise communications to understand the future state.
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And while some organizations put in blockers and guidance to avoid multiple messaging platforms, personal preference, intercompany collaboration, and innovation have seen shadow IT continue to increase.įast forward to 2023 and the same problem is occurring as there are more collaboration apps available for freemium and trial use - often without approval from IT or procurement. The striking reality is that it has always been this way in enterprise communications. When one team procured a new solution, the expectation was that it would be the only solution for that job.
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While today sees enterprises juggle multiple collaboration applications like Microsoft Teams, Slack, Webex, and Zoom, interoperability has been an unrealized need since we tried to manage the sales team using Salesforce Chatter while the rest of the organization was being pushed to use Microsoft Lync.Įven before this, IT managers had their hands full deploying Microsoft OCS and Cisco Jabber on-premises for the first time.
Message interoperability, often shortened to message interop or chat interop, has been a longing desire for enterprises since the general acceptance of instant messaging in businesses.
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